FAQs
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How much is shipping?
Our goal is to ensure your product arrives as quickly and reliably as possible. To do this we charge a flat rate worldwide express shipping fee of $7.95 (AU) / $9.95 (USD) / £6.95 (UK) / €9.95 (EU).
We strive to make this as low as possible, however this is already offered at a loss on our actual shipping cost.
We believe that providing fast, reliable delivery with digital tracking is mandatory for any ecommerce business.
We want your experience to be first class, from landing on our website to getting the product into your hands.
Do you ship internationally?
We ship express worldwide with a flat rate fee and have distribution centres located in AU and UK, ensuring fast delivery all over the world.
Unfortunately, there are a few countries that cannot guarantee proof of delivery, so we do not ship to these.
How long will my order take to ship?
All orders are packed and shipped from our warehouse within 72 hours of ordering. Shipping times is dependent on where you’re located:
Australia: 2 - 7 business days
UK: 2 - 7 business days
Rest of World: 10 – 21 business days
Does my order come with tracking?
Yes, 100%. We provide online digital tracking as soon as your order leaves our warehouse and keeping you regularly updated on its exact whereabouts.
Do I have to pay import and duty taxes?
Saint Cobes covers the end-to-end international delivery of your product from our HQ to your door, and will never charge you import duty or taxes. Unfortunately, we cannot take responsibility for any additional unknown charges applied to your parcel upon entry into the country.
Do you sell your range in retail shops?
We sure do and proudly have a range of fantastic global partners! If you’re interested in becoming a stockist, please get in touch via our contact page to receive our wholesale brochure and further information.
Products
Below are some common questions about our products
Why should I change from spray parfum to solid parfum?
Valid question and one we’re very passionate about. We have a long list of reasons (see our journal), but we're also conscious of your time, so...
It’s better for you and your skin - you’re adding parfum every day to your pulse points, yet spray parfums contain up to 90% alcohol. Our colognes our made from a blend of beeswax and nourishing oils, like Jojoba Oil, Sweet Almond Oil and Shea Butter, that hydrate your skin.
It’s more convenient to your lifestyle – our solid parfums are pocket sized and lightweight, so you can always have on you. It's discreet, so you can re-apply as often as you like without any awkward stares. Also, there's no need to declare at airports when you want to smell fresh while on the move.
It lasts longer and offers better value – we’re able to include more parfum than in a spray bottle so our solid parfums last longer. One application will last 8 – 10 hours with the option to re-apply over the course of the day. We don’t have a long list of chemicals in our solid parfum, which means we can keep our costs down and offer considerably better value compared to spray parfum.
What do you mean by travel friendly?
Our solid parfums are pocket sized and weigh less than 100g, so you can keep on you and take everywhere you go.
As they aren’t liquid, there is no need to declare at the airport so you can easily re-apply 30,000ft in the sky!
How do you use it and how much should I apply?
Simply swipe your fingertip over the balm and apply directly to your pulse points on your neck and wrists. One application will last 8 – 10 hours but like all colognes, it will slowly evaporate over time so you can re-apply as often as you like.
What ingredients are in your solid parfums?
Proudly, we have nothing to hide:
Parfum, Cera Alba (Beeswax), Ricinus communis (Castor) Oil, Butyrospermum Parkii (Shea Butter), Simmondsia Chinensis (Jojoba) Seed Oil, Prunus Amygdalus Dulcis (Sweet Almond) Oil, Tocopherol (Vitamin E) Oil
Does the solid parfum melt?
Not unless you leave in direct sunlight, or in a hot car, for a sustained period.
We recommend storing below 25°C and always keep out of direct sunlight.
How does the refill work?
Our round aluminum insert cups can be simply removed from the solid container when you have used up all your parfum and we offer the identical refill cups to immediately replace. If you like a couple of fragrances, this offers a great way to enjoy different fragrances and swap out as you wish.
Do you test on animals?
Absolutely not. Only ever tested on humans to leave skin feeling hydrated and smelling great!
How to choose a scent?
Check out our Scent Discovery to find the right scent for you!
How can I try the different scents?
We offer a sample pack for this exact reason and provide 1 months worth of parfum for each of our 4 fragrances, so you can take the time to choose your favourite scent.
Our sample packs also come with a $15.00 AUD Saint Cobes digital gift voucher (converted into your local currency rate at time of use) and valid for 12 months that can be used for your first full-sized solid cologne purchase.
These make a fantastic gift if you’re unsure what to buy a friend.
What does top, heart and base notes mean?
The top, heart and base notes work together to create a complex fragrance blend.
The top notes are what you experience when you first apply the scent and act as the first impression.
The heart notes are the ones that reveal themselves and gives the fragrance their main body.
Base notes add depth and richness to a blend as well as acting as an anchor for the entire cologne. These notes provide the lasting impression and will linger on the skin for hours.
How do I know what fragrance will be right for me?
Interestingly, most people instinctively choose their preferred parfum from the same 1 or 2 families, so your gut instinct is usually the right one!
The trick is to consider the types of fragrances you’re drawn to and look for these in the parfum top, heart and base notes breakdown.
If you’re still unsure, maybe start with a Discovery Sets offering all 8 fragrances!